FREQUENTLY ASKED QUESTIONS (FAQ)

WHITE is an exclusive cardless membership program that allows members to earn W Dollars, equivalent to a 5% rebate on total bill spent for each visit. W Dollars works just like cash and accumulates within the member’s account and can be used to partial offset for next visit’s bill or accumulates till such amount that can be used to offset a full bill.

W Dollars is our company’s currency which serves as a rebate for our members and can only be used at our participating outlets for both dine-ins and takeaways. Basic member level will receive W Dollars, an equivalent of 5% off each total bill, Premium member being 10% and VVIP member being 15%.

At present, you may only sign up at any of our outlets (except Jewel Changi and Tampines Mall). Simply check with any of our staff during your visit with us.

There is no minimum age required.

A sign-up fee of SGD $15 applies and is payable at any of our outlets (except Jewel Changi and Tampines Mall). A $15 e-voucher will be issued upon successful sign-up and redeemable on that day’s bill.

At present, you may do so at any of our outlets (except Jewel Changi and Tampines Mall). A $15 e-voucher (for basic membership level) will be issued upon successful renewal and it is redeemable on the spot.

here are 2 types of e-vouchers. For e-voucher earned during sign-up, the validity is 1 year from date of sign-up and you may use it to offset from your total bill.

The birthday e-voucher is issued on the 1st of your birthday month and can only be used during your birthday month to offset from your total bill spent within the membership validity (For example, Birthday falls on 1 March and membership expires on 29 March. Hence, Birthday e-voucher is valid from 1 March till the last day of membership on 29 March).

When you are a VVIP status member, you will have priority seating by being the next in queue and need not join the queue if any.