Founder of Singapore's award-winning authentic Original White Beehoon, rated number-one since 1999

FREQUENTLY ASKED QUESTIONS (FAQ)

WHITE MEMBERSHIP PROGRAM

WHITE is an exclusive cardless membership program that allows members to earn W Dollars, equivalent to a 5% rebate on total bill spent for each visit. W Dollars works just like cash and accumulates within the member’s account and can be used to partial offset for next visit’s bill or accumulates till such amount that can be used to offset a full bill.

W Dollars is our company’s currency which serves as a rebate for our members and can only be used at our participating outlets for both dine-ins and takeaways. Basic member level will receive W Dollars, an equivalent of 5% off each total bill, Premium member being 10% and VVIP member being 15%.

At present, you may only sign up at any of our outlets (except Jewel Changi and Tampines Mall). Simply check with any of our staff during your visit with us.

A sign-up fee of SGD $15 applies and is payable at any of our outlets (except Jewel Changi and Tampines Mall). A $15 e-voucher will be issued upon successful sign-up and redeemable on that day’s bill.

Membership is valid for 1 year from the date of application and renewable on a yearly basis. E.g. If you have applied for your membership on 5th September 2017, your membership will expire on 4th September 2018.

At present, you may do so at any of our outlets (except Jewel Changi and Tampines Mall). A $15 e-voucher (for basic membership level) will be issued upon successful renewal and it is redeemable on the spot.

 At present, we have only 1 membership type and all members starts as a basic member level upon signing up. When you have spent $1288 and more within a year, you will be upgraded to our Premium member level immediately and enjoy more W Dollars, an equivalent of %10 rebate off total bill and a $30 birthday voucher during birthday month. The next level would be our VVIP member level which is by invitation only and our VVIP gets to enjoy even more W Dollars, an equivalent of 15% rebate off total bill, $50 birthday voucher and priority queue status

here are 2 types of e-vouchers. For e-voucher earned during sign-up, the validity is 1 year from date of sign-up and you may use it to offset from your total bill.

The birthday e-voucher is issued on the 1st of your birthday month and can only be used during your birthday month to offset from your total bill spent within the membership validity (For example, Birthday falls on 1 March and membership expires on 29 March. Hence, Birthday e-voucher is valid from 1 March till the last day of membership on 29 March).

When you are a VVIP status member, you will have priority seating by being the next in queue and need not join the queue if any.

USING OUR MEMBERSHIP

You will be identified by your mobile number.

Your W Dollars will start accumulating upon successful application and you may redeem the e-voucher on the spot.

A $20 e-voucher will be emailed to your registered email address on the 1st day of your birthday month.

Yes. Our membership program allows our members to enjoy W Dollars at any time and accumulated W Dollars can be used to offset for subsequent visit’s total bill with the exception and not limiting to amount offset from e / vouchers, promotions and etc. Unless otherwise stated.

Yes. You will receive W Dollars for both dine-ins and takeaways.

Yes. You may use your accumulated W Dollars to offset for both dine-ins and takeaways.

No. Members must be present at point of billing to enjoy privileges.

No. Our membership is non-transferable.

 An email indicating the amount of remaining W Dollars will be sent to you 1 month before your membership expires. Your W Dollars will also be reflected in your receipt.

No. We do not set any limit to the amount you can accumulate. Just take note of your membership expiry date.