FREQUENTLY ASKED QUESTIONS (FAQ)
WHITE MEMBERSHIP PROGRAM
Q: What is WHITE?
A: WHITE is an exclusive cardless membership program that allows members to earn W Dollars, equivalent to a 5% rebate on total bill spent for each visit. W Dollar works just like cash and accumulates within the member’s account and can be used to partial offset for next visit’s bill or accumulates till such amount that can be used to offset a full bill.
白会员是我们一项独家地无卡会员计划，它能让会员们赚取W Dollars，相等于消费数地5%回扣。W Dollar 类似于现金，累积在您的会员户口。您能用累积到的W Dollars 来部分支付下一次地消费数或继续累积到能完全支付整数。
Q: What is W Dollar?
A: W Dollar is our company’s currency which serves as a rebate for our members and can only be used at our outlets for both dine-ins and takeaways. Basic member level will receive W Dollars, an equivalent of 5% off each total bill, Premium member being 10% and VVIP member being 15%.
W Dollars 是我们公司的货币，会员们能从消费中得以回扣，并以W Dollars 储存在会员户口中。普通的会员级别能索取5%总消费地回扣。Premium 会员级别能索取10%总消费地回扣， 而VVIP会员级别能索取15%总消费地回扣。
Q: How do I apply as a WHITE member?
A: At present, you may only sign up at any of our outlets (except Jewel Changi). Simply check with any of our staff during your visit with us.
在现，您只能到我们的任何一家分店 (除了星耀樟宜) 申请。请向我们的服务员加以查询。
Q: What is the minimum age that I can apply as a member?
A: There is no minimum age required.
Q: What are the fees involved to apply as a member?
A: A sign-up fee of SGD $15 applies and is payable at any of our outlets (except Jewel Changi). A $15 e-voucher will be issued upon successful sign-up and redeemable on that day’s bill.
Q: What is the validity of my membership?
A: Membership is valid for 1 year from the date of application and renewable on a yearly basis. E.g. If you have applied for your membership on 5th September 2017, your membership will expire on 4th September 2018.
Q: How do I renew my membership?
A: At present, you may do so at any of our outlets. A $15 e-voucher (for basic membership level) will be issued upon successful renewal and it is redeemable on the spot.
在现，您能在我们任何的一家分店更新。更新成功地当时，您将会立即收到$15的电子券 （普通会员级别）， 也能即刻用于支付部分或整数的消费。
Q: what are the types of membership available?
A: At present, we have only 1 membership type and all members starts as a basic member level upon signing up.
When you have spent $1288 and more within a year, you will be upgraded to our Premium member level immediately and enjoy more W Dollars, an equivalent of %10 rebate off total bill and a $30 birthday voucher during birthday month.
The next level would be our VVIP member level which is by invitation only and our VVIP gets to enjoy even more W Dollars, an equivalent of 15% rebate off total bill, $50 birthday voucher and priority queue status.
Q: What is the validity of the e-vouchers and how does it work?
A: There are 2 types of e-vouchers. For e-voucher earned during sign-up, the validity is 1 year from date of sign-up and you may use it to offset from your total bill spent.
The birthday e-voucher given can only be used during your birthday month to offset from your total bill spent.
Q: What is priority queue status for?
A: When you are a VVIP status member, you will have priority seating by being the next in queue and need not join the queue if any.
USING OUR MEMBERSHIP
Q: How am I recognised as a member?
A: You will be identified by your mobile number.
Q: Can I enjoy my membership privileges immediately upon successful application?
A: Yes. Your W Dollars will start accumulating upon successful application and you may redeem the e-voucher on the spot.
Q: What are my privileges during my birthday month?
A: A $20 e-voucher will be emailed and / or sent via SMS to you during your birthday month.
Q: Can I enjoy my membership privileges during festive seasons and special occasions?
A: Yes. Our membership program allows our members to enjoy W Dollars at any time and accumulated W Dollars can be used to offset for subsequent visit’s total bill with the exception and not limiting to amount offset from e / vouchers, promotions and etc.
Q: Will I receive W Dollars for takeaways?
A: Yes. You will receive W Dollars for both dine-ins and takeaways.
Q: Can I use my W Dollars to offset for takeaways?
A: Yes. You may use your accumulated W Dollars to offset for both dine-ins and takeaways.
Q: Can my family and friends enjoy the privileges if I am not present during point of billing?
A: No. Members must be present at point of billing to enjoy privileges.
Q: Is my membership transferable?
A: No. Our membership is not transferable.
Q: How do I know when my membership is expiring and my W Dollars remained in my account?
A: An email and / or SMS will be sent to you 1 month before your membership expires. Your W Dollars will be reflected in your receipt.
我们将会在您的会员卡到期地一个月前发电子邮件和 / 或SMS通知您。您的W Dollars会反应在您每次消费时的账单上。
Q: Is there a limit to how much W Dollars I can earn?
A: No. We do not set any limit to the amount you can accumulate. Just take note of your membership expiry date.
没有。我们并没有限定您能储存多少的W Dollars, 可是您必须注意您的会员卡地到期日。
Q: How do I update my personal particulars if I have a change of address, email or contact, etc?
A: You can update your personal particulars by emailing to: firstname.lastname@example.org
*All details in Chinese serves only as a form of translation. If any confusion arises, please refer to the English version as the accurate source.