Founder of Singapore's award-winning authentic Original White Beehoon, rated number-one since 1999

Terms and Conditions and FAQ

Terms & Conditions

Application and the use of the WHITE membership are subject to the following terms and conditions:

DEFINITIONS

The Terms defined and used herein shall have the following meanings shown next to them:

  • “Application” – the process completed and submitted by the applicant to become a WHITE member.
  • “W Point/s” – Rebates earned or redeemed by using the membership.
  • “Membership” or “Cardless Membership” – WHITE membership.
  • “Outlet/s” – White Restaurant outlets.
  • “Takeaway/s” – Self-orders at any White Restaurant’s outlets for takeaway excluding orders from external delivery services not limited to Foodpanda, Deliveroo, Grabfood and Oddleeats.
  • “We, us, our, White Restaurant” – White Beehoon Restaurant Pte Ltd.

“You, your, member/s” – the person who applied for WHITE and/or whose membership belongs to.

 

  • Applicable online and at all White Restaurant outlets.
  • Only 1 membership sign-up per person and applicant has to be at least 18 years of age at the point of application.
  • A valid mobile number is required for application.

 

 

  • BASIC membership – Lifetime
    GOLD membership – 1 YEAR from the date of application
    (In the event that the GOLD membership is not renewed, it will default back to the BASIC membership.)
  • Membership privileges can only be enjoyed by the member within the membership validity.
  • Membership is strictly non-transferable and cannot be shared.
BASIC members GOLD members
Earn 1W Point with every $1 spent. Point rebate is based on full-dollar subtotal. For eg: $50.60 subtotal entitled to 50W Points credited to members’ account Earn 2W Points with every $1 spent. Point rebate is based on full-dollar subtotal. For eg: $50.60 subtotal entitled to 100W Points credited to members’ account
  • Earning of W Points is valid for dine-in or takeaway at all White Restaurant outlets and based on the total amount spent on full-priced ala carte, non-promotional food & beverage items. 
  • W Points cannot be accumulated or redeemed for orders from external delivery services, including but not limited to Foodpanda, Grabfood, Deliveroo and Oddle Eats.
  • The total amount spent excludes the amount from discount vouchers, promotional items or set menu, discounts, service charge, GST, 
  • Members must be present and inform staff at the point of payment with the registered mobile number to earn W Points. No W Points will be credited if the member is not present at the point of payment.
  • Strictly no accumulation of W Points if a customer fails to identify themselves at the point of payment.
  • Member’s registered valid mobile number will be required for verification purposes.
  • Members who are unable to have their W Points credited to their membership due to a system error are to email a copy of the dining receipt within 1 week of the visit to friends@whiterestaurant.com.sg, with the following subject: “Crediting of W Points”, along with the registered mobile number.

W Points can be used to redeem rewards* such as menu items or vouchers. 

Rewards Available

W Points

Aiyu Jelly

60W Points

Peach Gum Cheng Tng

60W Points

$5 White Restaurant Voucher

100W Points

$10 White Restaurant Voucher

200W Points

$20 White Restaurant Voucher

400W Points

*Rewards listed are subject to change without prior notice. Menu items are valid for dine-in only and vouchers are valid for both dine in and takeaway.

  • Members must be present and inform staff at the point of payment with the registered mobile number to redeem W Points.
  • W Points accumulated can only be used to redeem rewards.
  • e-Vouchers cannot be redeemed on the eve of & during the 15 days of CNY, eve of PH, PH in-lieu and PH, Mother’s Day, Father’s Day, and other special occasions. Other blackout dates apply.  Please check with our friendly staff for more information.
  • Multiple e-Vouchers cannot be stacked and used in the same visit.
  • Cannot be used in conjunction with other promotional set menu, set upgrade and cannot be stacked with other promotions, discounts, vouchers, and other privileges unless otherwise stated.
  • W Points can only be redeemed in denominations of 60, 100, 200, 400.
  • Redemption of W Points does not include the W Points earned during the same visit.
BASIC GOLD

Receive a birthday e-Voucher worth $20* during the birthday month.

*The voucher may be utilized on the 2nd visit, with a minimum spend of $50 (subtotal). Other Terms apply.

Receive birthday e-Vouchers worth $40* during the birthday month.
*2x $20 e-Vouchers, to be used separately.

Existing members

Issued on the first day of the birthday month and valid for 31 days

New sign-up during birthday month

Issued 24 hours upon sign-up and valid for 31 days.

  • Birthday e-Voucher is applicable for dine-in and takeaway, full-priced ala carte, non-promotional food & beverage orders at all White Restaurant outlets.
  • The voucher may be utilized on the 2nd visit, with a minimum spend of $50 (subtotal), applicable for Basic Members only.
  • No splitting of bills allowed.
  • Applicable within the membership validity only.
  • Birthday e-Voucher is not valid in conjunction with other promotions, discounts, and vouchers unless otherwise stated.
  • Cannot be used in conjunction with other promotional set menu, set upgrade and cannot be stacked with other promotions, discounts, vouchers, and other privileges unless otherwise stated.
  • W Points cannot be accumulated nor redeemed when a birthday e-Voucher is utilised.

 

BASIC

GOLD

Not Applicable

Receive welcome e-Vouchers worth $90* upon signing up
2x $20 e-Vouchers (Expire: 180 days)

2x $25 e-Vouchers (Expire: 365 days)

(to be used separately)

  • Welcome e-Voucher is applicable for dine-in and takeaway, full-priced ala carte, non-promotional food & beverage orders at all White Restaurant outlets. 
  • Applicable within the membership validity only.
  • Cannot be used in conjunction with other promotional set menu, set upgrade and cannot be stacked with other promotions, discounts, vouchers, and other privileges unless otherwise stated.
  • W Points cannot be accumulated nor redeemed when a welcome e-Voucher is utilised.
BASIC GOLD
Membership Expiry Lifetime Membership 1-Year* from the date of sign up *Revert to BASIC membership status if not renewed.
Points Expiry 365 days from last transaction date 365 days from last transaction date
Renew Price NA S$58.80 nett
Expiry:
  • Basic: No expiry
  • Gold: Expiry reminders will be sent via SMS notification 1 month before the expiry of membership. 
Renewal:
  • GOLD membership can be renewed HERE or at any White Restaurant outlet.
  • Early Renewal: GOLD Members can renew from the month of expiry and the new membership cycle will commence on the date of renewal. All balanced W Points will be carried forward to the new membership cycle and valid for 365 days from the last transaction date
  • Member may, at any time, terminate the membership before the expiry date via email to friends@whiterestaurant.com.sg
  • In the event of an early termination, membership expiry will be as of the date of termination and no partial or full refund will be provided.
  • The membership may be terminated in the event of any breach of the terms and conditions as contained herein.
  • The termination and cancellation will be non-reversible.
  • White Restaurant reserves the right to terminate the membership if found to be shared by members and his/her family and friends etc.
  • Upon termination of the membership either by member or by us, members shall not attempt to use the membership. Such an act shall be deemed fraudulent.
  • Upon the termination or cancellation of the account for whatever reasons, all W Points will be forfeited, and members shall have no further claim against us.

 

  • Members agree that we shall be given the right to disclose personal particulars to the cooperatives and the organisations affiliated or related to us.
  • Member agrees to allow us to use his / her contact details and personal particulars for the facilitation of membership entitlement and privileges.
  • Members shall always maintain the confidentiality of their membership information.
  • White Membership is the sole property of White Restaurant.
  • Notwithstanding any other provisions herein, if the membership privileges have been wrongfully or fraudulently utilised, the member shall be liable to refund us the value of the said privileges without dispute.
  • Any dispute on the membership privileges shall be notified to us within 30 days from the date that the dispute had taken place.
  • We are entitled at any time, in our absolute discretion without liability to you, to request for identification, suspend or terminate the membership should any of the membership privileges be abused.
  • Members shall indemnify us against any liability or loss, penalty, damage, costs, and expenses, including but not limited to legal costs, arising directly or indirectly from any breach on the part of the member in using membership and non-compliance or observation of the terms and conditions.
  • White Restaurant reserves the rights to vary, reserve and/or withdraw any of the membership privileges without prior notice.
  • White Restaurant reserves the right to vary, modify and/or withdraw any of the membership terms and conditions without prior notice.
  • It is at our absolute discretion, without liability to you to remove WHITE membership program if we deem a need to do so.
  • White Restaurant respects your privacy and understands that your personal data is important to you.
  • We do not tolerate spam and will not sell, rent, or lease your personal information to any other third party.
  • White Restaurant collects, uses, and discloses your personal data for the purposes of providing updates on promotions, entitlements, and services to you, to enhance your experience with us, to improve on services, and to offer you rewards and benefits.
  • By signing up as a WHITE member, you agree to the above-stated and allow White Restaurant or any organisation affiliated or related to us to contact you.

FREQUENTLY ASKED QUESTIONS (FAQ)

WHITE is an exclusive cardless membership program that allows members to earn W Points and exchange for rewards.
We have 2 membership tiers – BASIC and GOLD.
  • Basic Membership
    – Free sign-up; lifetime validity
    – $20 birthday e-Voucher
  • Gold Membership
    – S$58.80 nett yearly
    – 4x welcome vouchers (2x $20 & 2x $25)
    – 2x birthday vouchers in (2x $20)
  • W Points serve as rewards for our members, accumulated within the member’s account to exchange menu items or e-Vouchers and can only be used at all White Restaurant outlets both dine-in and takeaway.

W Points for both BASIC and GOLD members expire in 365 days from the last transaction date.

Apply online or at all White Restaurant outlets. Click HERE to sign up for BASIC members and HERE to sign up for GOLD members.

Applicants have to be at least 18 years old at the point of application.

BASIC membership is valid for lifetime; GOLD membership is valid for 1-year from the date of application and renewable on a yearly basis.

Example: Joined as a BASIC member on 31 Jul and earned 30W Points (earn 1W Point with every $1 spend), and decided to upgrade to GOLD member on 1 Aug, and earned 60 W Points (earn 2 W Points with every $1 spend), total accumulated W Points will be 90 W Points.

You may renew your GOLD membership HERE or at any of White Restaurant’s outlets before the expiry date.

W Points for GOLD membership will be carried forward upon renewal of GOLD membership before the membership expiry date. A GOLD member will continue to earn  2W Points with every $1 spent.
W Points for GOLD membership will be carried forward expiring in 365 days from the last transaction date and membership tier will revert to BASIC, and continue earning 1W Point with every $1 spend.

USAGE OF MEMBERSHIP

You will be identified by the registered mobile number.

Yes. Once your application is successfully processed, your W Points will begin accumulating for both dine-in and takeaway bills.

Yes. Our membership program allows our members to earn W Points every day including special occasions, Eve of PH, PH, PH in-lieu, Eve of and 15 days of CNY and other blockout dates. Rewards redeemed from the reward lists are NOT redeemable on the Eve of PH, PH, PH in-lieu, Eve of and 15 days of CNY and other blockout dates.

Yes. You will receive W Points for both dine-in and takeaways.

Yes. You may use the e-Voucher claimed with your W Points to offset both dine-in or takeaway orders.

Points can only be redeemed in denominations of 60, 100, 200, 400.

No. Members must be present at the point of billing to enjoy privileges. Sharing of accounts is not allowed.

No, the membership is non-transferable.

You may log in HERE to check your W Point balance with White Restaurant. (sms)

No. We do not set any limit to the amount you can accumulate. W Points for both Basic and Gold will be valid for 365 days based on the last transaction date.

You may approach our friendly staff when you are seated to redeem the menu item(s).

Yes, you may amend your birthday in your members portal (one-time change only). Please note that you will not receive a birthday voucher this year after the changes. Birthday vouchers will be issued to you in the following year and onwards.

If you have forgotten your password for the member’s portal, simply click on the “Forgot Password” option. You will receive a one-time verification code on your registered mobile number. Once you have the code, log in to the member’s portal and update your password.

You can update your PIN through the member portal. Please click HERE to update your PIN.

Visit any of our outlets to signup now